Return Policy

Thank you for choosing NIÚKE. We are committed to the satisfaction of our customers. Our return policy for our range of food products is detailed below. Please read carefully to understand your rights and obligations.

Return Policy Duration

  • Unopened Products: You may return unopened products within 30 days of receipt. The product should be in its original packaging and in the same condition that you received it.
  • Opened or Damaged Products: We do not accept returns of opened or damaged products due to health and safety reasons.If you have a damaged product please email with a photo of the damage.

Conditions for Return
The product must be unopened, unused, and in its original condition.
Include a copy of the purchase receipt or proof of purchase.
Clearly state the reason for your return.

Return Process

  1. Initiate a Return: Contact our Customer Service Team via email at or call (786) 776-4055 to initiate the return process.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number. Please ensure this number is clearly marked on your return package.
  3. Packing: Pack the item securely, ensuring the RA number is visible on the package.
  4. Shipping: Return the item using a trackable shipping method to 66 West Flagler, Ste. 900 Miami, FL 33130
  5. Refund Processing: Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.

Refund Time Frame

Refunds are typically processed within 7-14 business days from the receipt of the returned item. The credit may take additional time to post to your account, depending on your credit card company's policies.


If you wish to exchange a product due to damage during shipping or a defect, please initiate the return process within 7 days of receiving the item and specify that you would like an exchange.

Damaged Items

If you receive a damaged item, please notify our Customer Service Team within 48 hours of receipt to ensure we can address and correct the situation promptly.

Cancellation Policy

You may cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation as the order may have already been processed and/or shipped.

Customer Service

For further assistance or to initiate a return, please contact our Customer Service Team:

- Email:
- Phone: (786) 776-4055

Changes to Return Policy

NIÚKE reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review the return policy periodically for updates.